LeoVegas Casino Bonus Terms and Conditions

Introduction & Acceptance of Terms

By registering an account with us and accessing any part of our platform — including our games, promotions, and the LeoVegas Casino bonus program — you confirm that you have read, understood, and agreed to these Terms and Conditions in full. These rules apply to all users of our platform and govern every aspect of the relationship between you and us.

We are committed to providing a safe, fair, and properly regulated gaming environment. Our platform operates in accordance with applicable gaming laws, and we take responsible gambling seriously. These terms exist not only to protect our interests but to clearly define your rights and responsibilities as a player. If you do not agree with any part of these terms, you should not register or continue using our platform.

Account Registration & Verification

To create an account and access our services, you must meet the minimum age requirement of 18 years old or the legal age of majority in your jurisdiction, whichever is higher. We do not permit minors to register or use our platform under any circumstances. By completing registration, you confirm that you meet this age requirement and that all information you provide is accurate and up to date.

Each player is permitted to hold only one account. Duplicate accounts are strictly prohibited and may result in the forfeiture of any associated funds or bonuses, including any LeoVegas Casino bonus credits that were claimed.

As part of our regulatory obligations, we are required to carry out a Know Your Customer (KYC) verification process. This is a standard industry practice and is not optional. You may be asked to provide the following types of documentation at any point during your time with us:

• A valid government-issued photo ID (such as a passport or driver's license)
• Proof of your current residential address (such as a recent utility bill or bank statement)
• Proof of ownership of any payment method used on your account
• Source of funds documentation, where required by our compliance team

Failure to complete the KYC process in a timely manner may result in temporary restrictions being placed on your account, including the suspension of withdrawals or access to certain features. We ask that you respond to any verification requests promptly to avoid unnecessary delays.

Availability of our platform is subject to jurisdictional restrictions. It is your responsibility to ensure that accessing and using our services is lawful in your location. We reserve the right to restrict or close accounts where we determine that access is being made from a jurisdiction in which our services are not permitted.

Deposits, Withdrawals & Financial Rules

All funds deposited to your account must come from a payment method that is registered in your own name. We do not accept deposits made on behalf of another person, and any attempt to use third-party payment methods may result in account suspension and the withholding of funds pending investigation.

Deposits are applied to your account balance once the transaction has been confirmed by the relevant payment provider. While we process deposit requests promptly on our end, the timing of fund availability may vary depending on your chosen payment method and your financial institution.

When it comes to withdrawals, we apply a thorough but fair review process. All withdrawal requests are subject to identity and security checks before funds are released. We reserve the right to request additional documentation as part of this process, particularly for first-time withdrawals or where account activity triggers a review under our Anti-Money Laundering (AML) compliance framework.

Our AML policies are in place to meet our legal obligations and to protect the integrity of our platform. We actively monitor account transactions for unusual patterns and may place holds on accounts or funds where concerns are identified. In such cases, we will communicate with you and request any information needed to resolve the matter.

Additional financial rules to keep in mind:

• Withdrawals can only be made to payment methods previously used to deposit or verified in your name
• We do not facilitate peer-to-peer transfers between player accounts
• Repeated deposit reversals or chargebacks will result in immediate account review and potential closure
• Any balance associated with suspected fraudulent activity may be frozen while an investigation is conducted

If you have questions about a specific transaction or need clarification on our financial processes, our support team is available to assist you.

General Bonus & Promotional Terms

Our LeoVegas Casino bonus offerings are designed to reward players fairly, and all promotions are subject to the terms outlined here as well as any specific conditions attached to individual offers. By claiming any bonus, you agree to abide by the relevant terms in full.

Wagering Requirements: Most bonuses carry a wagering requirement, meaning that bonus funds — and in some cases associated winnings — must be played through a specified number of times before they can be withdrawn. The exact wagering requirement will be stated clearly in each offer's terms. We encourage you to review these before claiming any promotion.

Maximum Bet Rule: When you have an active bonus balance, there is typically a maximum permitted bet per spin or round. Placing bets that exceed this threshold while a bonus is active may result in your bonus being voided, regardless of whether it was intentional. This rule exists to maintain fair play across all bonus activity.

Game Contributions: Not all games contribute equally toward wagering requirements. Slots may contribute at a different rate than table games or live dealer titles. The specific contribution rates for active promotions are made available within each offer's terms.

Bonus Abuse & Fraud: We take bonus integrity seriously. Any player found to be abusing our promotional system — including through coordinated play across multiple accounts, exploiting technical errors, or using strategies designed to guarantee profit from bonuses — will have their bonus forfeited. We reserve the right to recover any funds withdrawn as a result of such activity and to close the account involved.

Bonuses are non-transferable, have no cash value until wagering conditions are met, and may carry expiry dates. We reserve the right to modify, suspend, or withdraw any promotion at our discretion, with reasonable notice where possible.

Prohibited Activities & Account Closure

To maintain a safe and fair environment for all players, the following activities are strictly prohibited on our platform:

• Multiple accounts: Registering or operating more than one account, whether in your own name or using another person's details
• VPN or proxy use: Using virtual private networks, proxies, or other tools to bypass geographic restrictions or disguise your true location
• Fraud and misrepresentation: Providing false or misleading information during registration, verification, or at any other point
• Collusion: Working with other players to gain an unfair advantage in any game, particularly in poker or live dealer environments
• Chargebacks: Initiating unauthorized payment reversals through your bank or card provider after funds have been used on our platform
• Exploitation of software errors: Taking deliberate advantage of bugs, glitches, or technical malfunctions to gain unintended benefits
• Unauthorized automated play: Using bots, scripts, or any automated software to interact with our platform

We reserve the right to investigate any account where prohibited activity is suspected. During an investigation, we may place restrictions on the account, including suspending access and withholding funds. If a breach is confirmed, we may permanently close the account, void any outstanding balances or bonuses, and report the matter to the relevant regulatory or law enforcement authorities where required.

Licensing, Jurisdiction & Dispute Resolution

Our platform operates under valid gaming licenses issued by recognized regulatory authorities. We are fully committed to complying with the legal and technical requirements set out by our licensing bodies, including standards related to fair play, player protection, responsible gambling, and data security.

These Terms and Conditions are governed by the laws of the jurisdiction under which we are licensed. By using our platform, you acknowledge and accept this jurisdiction for any legal matters that may arise.

If you have a complaint or dispute, we encourage you to contact our customer support team as a first step. Our team will work to resolve your concern fairly and within a reasonable timeframe. You can reach us through the official support channels listed on our website.

If a resolution cannot be reached through our internal process, you may have the right to escalate your complaint to the relevant regulatory body or an independent dispute resolution service, depending on your jurisdiction. Details of applicable escalation channels are available on request through our support team.

We are transparent about our processes and committed to treating all disputes with impartiality and professionalism. If you have any questions about these terms or your rights as a player, contact our support team — we're here to help clarify anything that's unclear.

To return to the main site and explore our platform, you're welcome to visit our homepage at any time.